This past week, I got to enjoy a “trip” with my family.
As I was just telling my good friend Zach Moore, “when you have a family it’s no longer a ‘vacation,’ it’s a ‘trip.'”
Sage words indeed 🙂
While on our trip, we ate out almost once per day. I’m not a huge fan of eating out all that often, but on vacation the last thing you want to think about is preparing and cleaning up every single meal!
During these meals, I had the chance to think about what makes or breaks customer service.
When someone is short with you, rude, or flat-out indifferent to your customer experience, you know it. It doesn’t matter how great the final product is (i.e., the food), poor service detracts from the overall experience.
On the other hand, someone who bends over to backwards to make your experience more pleasurable or more enjoyable can absolutely add to the overall experience.
Case and point: We went to a dive diner for lunch on Friday before we left. The food wasn’t amazing, the ambiance wasn’t anything to write home about, but we had an amazing server.
With a little one in tow, she accommodated us every step of the way. She brought out fruit and crackers before the meal started, she got her an extra water, and when she was getting bored and restless she got her plastic cups to play with.
Again, nothing else about this place was remarkable – except the customer service.
This is something we want to be known for at IFAST. While I know we’re the best trainers and coaches you’re going to find in the Indianapolis area, there’s more to it than just “training” people.
Quite simply, I want you to be wowed every step of the way.
Whether it’s the assessment process, the indivdualized program, or the training sessions you go through, I want you to be impressed every step of the way.
If you’re ready to take the next step, what are you waiting for?
Call us today at 317.578.0998, or e-mail us at [email protected] to see what LEGENDARY customer service is all about.
We look forward to meeting you!
All the best